Refund Policy

Last updated: July 1, 2026

ScaleVault processes payments through Stripe. Dinohouse Digital LLC acts as the merchant of record for all paid subscriptions. Where mandatory local law grants you stronger rights, those rights apply.

1. General Refund Policy

All subscription payments are generally non-refundable. We do not offer prorated refunds for unused time within a billing period. You may cancel your subscription at any time to prevent future charges; access continues through the end of the current billing period.

2. Discretionary Refunds

We may issue a refund at our discretion in the following circumstances: billing errors (e.g., you were charged the wrong amount), accidental duplicate charges, or a material technical defect that prevented you from accessing the Service and that we were unable to resolve after a reasonable opportunity to do so. Refunds will not be issued where there is evidence of fraud, abuse, or policy violations.

3. How to Request a Refund

To request a refund, email billing@scalevault.app with your account email, the charge date, and a brief description of the issue. We aim to respond within 2 business days. If approved, refunds are returned to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

4. Product Defects or Technical Issues

If a material technical defect prevents access to ScaleVault as described, contact support first at support@scalevault.app so we can attempt to resolve it. If the issue is unresolved after a reasonable remediation period, you may be eligible for a partial or full refund at our discretion.

5. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute with your bank or card issuer, please contact us at billing@scalevault.app. Most issues can be resolved directly and more quickly this way. Initiating a chargeback may temporarily suspend your account access while the dispute is under review. This does not limit your lawful rights under card-network or consumer-protection rules.

6. Cancellation

You may cancel your subscription at any time from Account → Billing. Cancellation prevents future renewal charges; your access remains active through the end of the current paid period. Cancellation does not automatically trigger a refund for the current period.

7. Policy Updates

We may update this policy from time to time. The version in effect at the time of your transaction governs that transaction.

8. Contact

ScaleVault billing questions and refund requests: billing@scalevault.app.

See also: Terms of Service and Privacy Policy.