Terms of Service

Last updated: July 1, 2026

ScaleVault is a product of Dinohouse Digital LLC.

1. Acceptance of Terms

By creating an account or using ScaleVault ("the Service"), a product of Dinohouse Digital LLC, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

ScaleVault is a web-based platform for reptile breeders and keepers to manage animals, enclosures, feedings, breeding records, and related data. The Service is provided "as is" and may be updated at any time.

3. Accounts

You are responsible for maintaining the security of your account credentials. You must provide accurate information when registering. One person may not maintain more than one free account.

4. Acceptable Use

You agree not to misuse the Service. This includes but is not limited to: attempting to gain unauthorized access, interfering with other users, uploading malicious content, or using the Service for any illegal purpose. To report abuse by another user, contact abuse@scalevault.app.

5. Data & Privacy

Your data belongs to you. You can export your data at any time via CSV export or full-account JSON backup. Upon account deletion, all associated data is permanently removed. All data created by sub-users (additional users invited to your account) is owned by the account owner. See our Privacy Policy for details on how we handle your information. We recommend periodically exporting your own backup of critical records.

6. Plan Limits & Billing

Free accounts are subject to usage limits (animals, enclosures, storage). Paid plans provide higher or unlimited limits. Billing is handled through Stripe. You may cancel your subscription at any time; access continues through the end of the billing period. Refund eligibility and dispute handling are governed by our Refund Policy. If you have a billing concern, contact us at billing@scalevault.app before initiating a dispute with your payment provider.

We may change subscription prices, usage limits, or available plan tiers at any time. Price changes to paid subscriptions will not take effect until the first renewal that occurs at least 30 days after notice is sent to your account email; if your next scheduled renewal falls within that 30-day window, the current price applies at that renewal and the new price takes effect at the following renewal instead. If we remove or discontinue a tier you are subscribed to, we will provide at least 30 days' notice and migrate your account to a comparable tier, or let you choose an alternative, before the change takes effect. Continued use of the Service after a price or tier change takes effect constitutes acceptance of the change. This 30-day notice period applies only to price increases on the plan you are already subscribed to; it does not apply to new subscriptions or to voluntary upgrades to a different plan tier, both of which are charged the price in effect at the time of signup or upgrade.

7. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms or engage in conduct we determine to be harmful to the Service or other users, including initiating unauthorized chargebacks or payment reversals. You may request voluntary account termination at any time by contacting support at support@scalevault.app. Deletion requests are processed within 7–14 business days; you will receive an email confirmation once complete. Upon termination, your data will be permanently removed in accordance with our Privacy Policy. No refunds are issued for accounts deleted at your request or terminated due to Terms violations.

8. Intellectual Property

The ScaleVault name, logo, software, design, and all related materials are the property of Dinohouse Digital LLC. Nothing in these Terms grants you any right to use our trademarks, branding, or code outside of your normal use of the Service. Your data remains yours and is not claimed by Dinohouse Digital LLC.

9. Availability & Warranties

The Service is provided "as is" without warranty of any kind. We do not guarantee uninterrupted availability. We make reasonable efforts to maintain uptime and data integrity but are not liable for data loss.

10. Limitation of Liability

To the maximum extent permitted by law, Dinohouse Digital LLC and its products (including ScaleVault) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless Dinohouse Digital LLC, its officers, and its agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved in the courts of Minnesota.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will make reasonable efforts to notify users of material changes.

15. Service Discontinuation

If we decide to permanently discontinue ScaleVault, we will provide at least 60 days' advance notice to all active accounts via email. During this notice period, full data export (CSV and full-account JSON backup) will remain available to all accounts at no cost, regardless of plan tier. Annual subscribers will receive a pro-rated refund for any unused months remaining in their current paid term. Monthly subscribers will not be charged for any period after the Service is discontinued. This section does not apply to free accounts, which have no prepaid, unused term to refund.

16. Contact

For general questions about these Terms, contact support@scalevault.app. For billing inquiries, contact billing@scalevault.app. To report abuse, contact abuse@scalevault.app. For security vulnerabilities, see our Security Policy at scalevault.app/security or email security@scalevault.app.