Billing & plans
Hatchling, Juvenile, Adult, Colony, Apex, Rescue — what's included and how to upgrade.
Billing & plans
Manage subscription at Account → Billing. Stripe handles payment; ScaleVault never sees your card number.
Only account owners can start checkout, open Stripe billing portal, change plans, or cancel subscriptions.
Plans
| Plan | Price | Animals | Enclosures | Storage | Users | Sites | Key features |
|---|---|---|---|---|---|---|---|
| Hatchling | Free | 20 | 12 | 0 MB | 1 | 1 | QR codes (batch 10), public profiles |
| Juvenile | $5/mo | 100 | 50 | 512 MB | 2 | 1 | Handling logs, feeder colonies, to-do tasks, CSV export, custom subdomain |
| Adult | $9/mo | 500 | 200 | 5 GB | 5 | 1 | Breeding & clutches, morph calculator, breeder profile, shows, API tokens, JSON export |
| Colony | $19/mo | ∞ | ∞ | 20 GB | 15 | 3 | COI & lineage, facility operations, alert rules, custom branding, assignable tasks, priority support |
| Apex | From $49/mo | ∞ | ∞ | ∞ | ∞ | ∞ | Unlimited everything, multi-site management, dedicated onboarding |
| Rescue | Free | ∞ | ∞ | 1 GB | 5 | 1 | Application-gated nonprofit tier; handling logs, feeders, tasks, CSV + JSON export |
Annual billing saves about 20% on self-serve paid plans: Juvenile $48/yr, Adult $84/yr, Colony $180/yr, Apex $480/yr.
Every new account starts with a 14-day free trial of all features. No credit card required to start.
Limits are soft for grandfathered accounts — if you hit a cap you'll be prompted to upgrade but existing data is never deleted.
Switching plans
Use Account → Billing → Change plan.
- Self-serve checkout is available for Juvenile, Adult, and Colony.
- Apex is contact-led from the UI ("Contact Us").
- Rescue is application-based (use the Rescue application flow).
Stripe handles proration and billing-period timing.
Cancelling
Account → Billing → Cancel opens a short cancellation survey, then redirects to Stripe Billing Portal for final confirmation.
If you cancel, your subscription stays active through the current period and then downgrades to Hatchling. Existing records are preserved; when limits are exceeded after downgrade, excess records are hidden until you upgrade or reduce usage.
Educational and conservation discounts
Email the support address (see Notifications) with
proof of status (.edu/.org domain or letter on letterhead) and we
can apply a permanent discount.